Mobile Voice Banking is a low-cost, voice-based mobile solution that enables banks to offer their services to customers on any basic mobile phone. To perform a transaction, customers simply call the system and authenticate their identity through Voice Biometrics. Then, using MulSpeech Recognition, the system engages the user in an interactive conversation to process their requested transaction. With Uniphore’s technology, financial companies can provide their services in all Indian local languages. The transactions supported on Uniphore’s platform include both financial services, such as savings, transfers, loans and trades as well as non-banking transactions such as Mobile top-ups and Bill Payments.
India has 900 million mobile connections reaching across the socio geographic pyramid, and less than 15% of these are smartphones. Also, about 40% of India’s population is illiterate, and only about 4% are English literate – so they can’t interact with any form of text-based applications at all. This scenario can only be addressed through a simple voice based native language solution which can be rendered over simple feature phones.
Uniphore developed the Mobile Voice Banking solution in 2009. The upfront development cost us approximately 10 lakhs. We host the solution on the cloud, so the hardware for doing so involves additional costs. However, our revenues from the Mobile Voice Banking Solution have been: FY 2009-10 – INR 5 Lacs; FY 2010-11 – INR 43 Lacs, and FY 2011-12 – INR 1.13 crs. In total, Mobile Voice Banking as brought Uniphore revenues of INR 1.61 crs.
Uniphore’s Mobile Voice Banking Solution will help enterprises:
- Reduce the cost of servicing a customer through 24 hour self-service options
- Expand customer base and revenues, as the application works across mobile platforms and devices, including basic feature phones
- Increase customer engagement through personalized self-service in local languages – resulting in increased stickiness and reduced churn
- Diminish fraud through high-security Voice Authentication
- Enhance operational efficiencies through robust monitoring and analytics of mobile transactions
Contact: Ganesh Rajendran
Used by: Philippines, India and parts of Africa
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